Nairobi

  Simply the best - Where to start...Just got back from a 17 day journey with the Charles and Patrick that took in a good deal of Kenya. To say it was amazing is... read more by far an understatement. From the time we were met outside of the airport in Nairobi until the time we were dropped off, I could not imagine a better trip than with these 2 guys. Originally we were 2 couples traveling together but at the last minute the other couple had a tragic accident occur so we were alone. We went to so many places, and saw so many wonderful things. I never saw a person work so hard for us. Charles is easy to deal with, was always honest in his approach, and in the couple of times I decided I knew best, I was wrong and he was right. Duh. He took our ideas of what we wanted and worked up a custom itinerary that was amazing. We saw the big 5, the ugly 5, the fantastic 5 and 240 species of birds. We learned bird calls, animal calls and a few words of Kikuyu. We loved every place that Charles gave us. He offered us choices and let us decide on what we wanted. Because it was the 2 of us and we were not crammed up 8 to a bus, we could stop as long as we wanted to to watch a hunt or watch baby lions nurse their mamas. They enjoyed the animals as much as we did and that was so obvious. We wanted to eat some "real" African food and they took us a couple of times to places that they go with their families and the food was excellent. We felt safe, comfortable and at ease with them at all times. It was wonderful to have 2 people there with us rather than just a driver because everyone couple spot for game. That was a Godsend. I did see groups just bypass us while we were looking at the best stuff ever. I was a former travel agent many years ago and I travel a fair amount. This, was spectacular...not just because of the country, which was warm and accepting, but because we started as clients and ended up as friends. I suspect this would happen to most people that he would take out on a safari. I wouldn't change a thing.

  Exceptional Service and Phenomenal Experience - Charles and his team at Naturepoint Africa provided the best customer service imaginable and the most phenomenal execution of the plans requested. I explained to Charles everything I wanted to... read more do and see on our 10-day group trip to Kenya and he executed the requests flawlessly. We spent a few days in Nairobi, Lake Naivasha, and the Masa Mara, and everything turned
out perfect. Through each activity and excursion that was on my long list, Charles and his team were attentive, patient, engaging, and prompt; and did it all with huge smiles on their faces. This trip was more like spending time with family and friends, and it was hard to see it end. On our final day, it was hard to say our goodbyes, and the group didn’t want the trip to end. We are currently planning our return for next year to do it all again!

  Great personalized service! - Very professional and personable service! This is the epitome of service with a smile! Charles and his staff were always very attentive and didn’t miss any details. Our entire group... read more had such a great time and Charles and his staff got us to every destination on our trip of a lifetime safely and on time!

  Excellent - The trip was amazing. Charles and his colleagues made us feel welcomed and comfortable. He was always on time and stayed in touch with us the entire trip. I would... read more highly recommend him!